Elsa oils return policy allows returns within 30 days of purchase online and in-store. You can return the oil unopened, or open or tested. Your return should include the receipt and must include the original packaging (if the oil was packaged), a corporate customer service representative said. In-store returns are available at the registers any time during regular store hours, and you can return items to any store. You will receive a refund immediately to the original form of payment.
Online Returns You can return online or in-app purchases to any Elsa’s Essential Organic Oil store or by mail. The item, packing slip, and all packing materials must accompany the return whether you are returning by mail or in-store If mailing your return, you are responsible for paying the shipping charges to send the oil back. Additionally, you will not receive a refund on shipping costs for your original order unless the item arrived damaged.
Elsa’s oils recommends shipping the item using a traceable method; however, you may choose any ground shipping method, such as Fedex or UPS. Once Elsa’s Essential Organic Oil receives your mail-in return, your refund will be to the original payment method and you will receive an email notification when your refund is processed. If you return the oil to a store and originally used PayPal or another online payment method, Elsa’s Essential Organic Oil will credit your refund to your preferred credit or debit card or offer store credit Returns Without a Receipt You can return a oil without the receipt at Elsa’s E.O.O , but Without a receipt, you will receive store credit for the lowest selling price of the oil during the past 30 days period.
Keep in mind that without a receipt, you will need to provide a driver’s license, state ID, or military ID to process the return.
Elsa’s Essential Organic Oil does track returns, and it may impose restrictions if it suspects fraud or abuse of the return policy.
Returns After 30 Days If it has been more than 30 days since your oil purchase and you want to return it, Elsa’s Essential Organic Oil will still process the return, both in-store and online. However, your refund will be in the form of an eGift card (if you return the oil by mail) whether or not you have the receipt. For returns past 30 days without a receipt, Elsa’s Essential Organic Oil will refund you the lowest price of the fragrance in the last 30 days Thank you.